The Account Manager (AM) is responsible for supporting the Chief Growth officer and helping to manage the company’s overall relationship with the account. The emphasis is on ensuring that day-to-day client deliverables are handled with professionalism and knowledge, leading to a positive client response and delivery. AMs need to be able to learn and adapt quickly, solve problems both collectively and independently and be able to view business problems strategically. Individuals need to be self-motivated and entrepreneurial and able to thrive in a highly collaborative environment.
Plan and implement interactive projects, work with cross functional teams to deliver results that achieve client goals
Understand the client’s business, the business objectives, and the client’s needs
Consolidation of communications, including schedules and status reports, to client across projects and act as a guide for the client to focus on critical deliverables
Help client and internal resources prioritize deliverables in times of conflicting demands
Define/architect strategic and tactical plans that increase the value of client brands/products
Develop (winning) new business development proposals and presentations in response to customer needs and/or requests
Own the SOW creation process with input from Chief Growth officer
Attend internal kickoff meetings and lead client discovery phase of project; prepare for external client meetings, assisting PM with agenda, planning, and goals of the meeting
Develop the strategic brief and consolidate the strategic and creative briefs into one document for client review; present to client and obtain their sign-off
Lead/guide the development team to ensure effectiveness of implementation
Participate in meetings to review deliverables with a focus on compliance with strategic objectives and goals as established in the review plan
Identify and communicate opportunities to improve company performance by improving processes and/or adding company offerings
Help identify and nurture organic new business opportunities with existing clients
Account Management skills required.
Ability to complete multiple tasks and manage multiple clients within deadlines.
Possess proactive approach to organic business development and in presenting interactive innovations to clients and prospects.
5+ years of overall experience with at least 2 - 4 years’ experience in Information technology services (Healthcare Payers).
Excellent communication skills including written communications, speaking, and presentation development and delivery.
Travel to active clients (1x - 2x per week).