As part of the customer success team, you will ensure successful implementation of Simplify Healthcare products/solutions for the customers. Work closely with the front-end and back- end teams. Collaborate with multiple stakeholders to achieve highest level of customer satisfaction along with financial goals of the assigned account.
Lead all the project management activities and initiatives with focus on the deliverables.
Ensure that all projects are delivered on-time, within scope and within budget
Develop a detailed project plan to monitor and track progress
Ensure activity sequencing is based on logical steps to produce the required deliverable
Manage changes to the project scope, project schedule and costs
Measure project performance using appropriate tools and techniques
Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
Participate in sprint planning and ensure resource availability /allocation
Tracks the issues/risks of the project along with proper documentation.
Report and escalate to management as needed
Proven working experience in Software / IT project management and delivery
Solid execution capabilities driving software implementation /integration projects.
Knowledge of SDLC – Sprint , Agile, etc.
Agile scrum and project coordination experience
Techno Functional Background.
Hands on experience with project management techniques and tools.
Excellent client-facing and internal communication skills
Solid organizational skills including attention to detail and multitasking skills
Comfortable working in a fast paced and dynamic environment
Strong working knowledge of Microsoft Office – Word, Excel & PowerPoints
Project Management Professional (PMP) or related certification is a plus
Healthcare Payer experience preferred but not required
Experience of having worked onsite in the US in client facing role will be a plus.
University degree in any field from a recognized institute.
Engineering degree with an MBA is preferable
10+ years of overall experience in the IT/Software industry
4+ years of proven experience in project management