A mid-size health plan wanted to optimize the benefit plan implementation on the Facets platform.
The following were their key pain points:
- Significant data redundancy which prevented them from effectively testing and troubleshooting
- Integration with Salesforce – a lot of the front-end information was captured in the CRM tool that had to be re-keyed
- SBC, QHP and collateral generation – the manual processes were time consuming and error prone